Mobile / Casino
This policy explains what information soda69 collects when you open an account, make a deposit via FPX, Boost or Bank Transfer, and move through the lobby — and exactly how we protect, use and retain that information. Availability of this service depends on local law and is accessible only where local law permits.
When you register an account with soda69, we collect the details you submit directly — your email address, chosen username, and any contact information you provide during account setup. When you fund your wallet through FPX, Boost or Bank Transfer, we record transaction references tied to your account for reconciliation and support purposes; we do not store your full banking credentials. As you move through the lobby, we collect device-level signals such as browser type, operating system and session timestamps. These signals help us keep your account accessible across sessions without asking you to log in repeatedly. We also use cookies and similar technologies to remember your last-visited section and maintain your session state on both mobile and desktop. Data shared with payment processors — including the reference numbers generated by FPX and Boost — is handled under those processors' own policies as well as this one. We keep your account data for as long as your account remains active and for a reasonable period after closure, as required to handle any outstanding queries. If you have questions about a specific data category, the support contact in the section below is the right place to start.
Not every data interaction on or around soda69 is governed by this single document. Understanding the boundary helps you know where to direct a query and what rights apply in each case.
Login records, session tokens and device identifiers tied directly to your soda69 account are fully within the scope of this policy. You can request a summary of this data by contacting support through the channel listed on this page.
When you use FPX, Boost or Bank Transfer, the transaction flow passes through the payment processor's own environment. We receive a reference number and status confirmation; the processor's own privacy terms also apply to that leg of the transaction.
Game content from studios such as Pragmatic Play, Habanero, CQ9 and Microgaming is delivered through their platforms. We control how that content is presented in the lobby, but the studios' own data practices govern any telemetry they collect at the game engine level.
If you navigate to an external site from any link on soda69 — a payment provider portal, a game provider's help page — that site's own privacy policy applies from that point. We do not control or accept responsibility for external data practices.
Your account data is not locked away. Several actions are available to you directly, and others can be handled through our support channel. To check the personal details we hold — your registered email, contact number, or transaction history — log in and head to the account settings section; the current state of your profile is shown there after authentication. If something looks incorrect, you can edit certain fields directly in your account dashboard; for fields that are not editable in the interface, raise a correction request through our support channel with a brief description of what needs to change. If you want to understand how a specific piece of data is being used — for example, why a particular session record appears in your history — send that question to our support team and we will respond with a clear explanation. Closing your account is also an available choice; ask support to initiate it and we will walk you through the steps shown in our account management process.
Log in and open account settings to see the personal details we currently hold against your account — name, email, contact number and linked payment references are all visible there.
Edit what you can directly in your dashboard. For fields restricted to staff updates, contact support with the specific detail that needs correcting and we will process it promptly.
Not sure why a record exists or how a data point is being used? Send the question through our support channel with your account reference and a description; we will reply with a clear, specific answer.
If you want to close your account and ask about data retention after closure, contact support to start the process. We will confirm the steps and the retention period that applies in your case.
If this policy raises a question we have not answered here, or if you need to exercise one of the rights described above, the following contact paths are open. Bring your account username or registered email when you reach out so we can locate your record without delay.
Start a live chat session from the soda69 site to raise a privacy question in real time. Quote your account username so the agent can pull up your record immediately.
Send a written query to our support email address if you prefer a written record of the exchange. Include your registered email and a clear description of the data point or right you are asking about.
Log in and use the in-account messaging feature to submit a privacy or data query directly tied to your account session. Responses are visible in the same thread inside your account.
Protecting the data you share with us is a practical commitment, not just a statement. Here is how we handle each major area of this policy in day-to-day operation.
We use session cookies to keep you logged in across pages and to remember your last position in the lobby. You can manage cookie preferences through your browser settings; switching certain cookies off may affect how smoothly account navigation works on mobile.
Account access is protected by the login credentials you set at registration. If you suspect unauthorised access, change your password immediately from the account settings page and contact support. We do not store or display full payment credentials such as bank account numbers.
We keep active account data for the lifetime of your account. After an account is closed, a retention period applies to meet financial record obligations linked to FPX, Boost and Bank Transfer transaction histories. The specific period is confirmed when you initiate closure.
To update consent preferences, request a record summary or ask us to delete data that is no longer required, reach out through the contact paths listed on this page. We aim to acknowledge data requests and provide a clear response path for each one.
The questions below cover the data and privacy points we hear most often. If your specific question is not answered here, contact our support team directly using the channels listed above.
At registration we collect your email address, username and any contact details you submit. Once you start using FPX, Boost or Bank Transfer, we also record transaction reference numbers and session timestamps tied to your account. We do not collect or store full banking credentials.
Yes. Log in and open your account settings to view your profile details and transaction history. If you want a broader summary of all data we hold — including session and device records — contact support with your account username and we will put together a response.
Some fields — like your display name or contact number — can be edited directly in your account dashboard after login. If a field is locked, contact support with the specific detail that needs changing and a brief reason. We will update it after verifying your identity through your account credentials.
Transaction reference numbers are shared with the relevant payment processor — FPX or Boost — as part of completing the transaction. We share only what is necessary for processing and reconciliation. We do not sell or pass your payment data to unrelated third parties.
We retain your account and transaction records for a defined period after closure to meet financial record obligations linked to FPX, Boost and Bank Transfer histories. The exact retention period is confirmed in the closure process. Contact support to start a closure request and ask about the specific period.
Start with our support team — via live chat, email or in-account message as listed on this page. Describe the specific concern, include your account reference, and we will respond with a clear explanation and any corrective action available. Availability of further escalation paths depends on local law and eligible regions.