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soda69 Mobile / Casino
TERMS OF USE

soda69 Terms Conditions: What You Need to Know

These terms set out how your account works on soda69, what we commit to, and what we ask of you. Access to our platform depends on local law and is available only where permitted in your region — read through these conditions before you start, so your account stays in good standing from the first session.

  • Account Access Rules
  • FPX · Boost · Bank Transfer
  • Malaysia Region Policy
  • Data & Privacy Handling
POLICY SCOPE

How These Terms Apply to Your Account

By creating an account on soda69, you confirm that you have read and accepted these terms in full. They govern every interaction you have with the platform — from logging in on your phone to completing a transaction via FPX, Boost, or Bank Transfer. We may update these terms from time to time; when that happens, the revised version takes effect as soon as it is published on this page. Continued use of your account after any update means you accept the changes. If any part of these terms conflicts with local law in your jurisdiction, the locally applicable rule takes precedence, and access to certain features depends on what your region permits. We operate these terms in good faith and expect the same from you — accounts found to be acting outside the scope of permitted use may be reviewed and restricted. Questions about what applies in your specific situation can be directed to our support team through the contact paths listed below.

  • FPX Transactions

    All deposits and withdrawals processed via FPX are subject to these terms and to the transaction limits shown in your account at the time of the request.

  • Boost Payments

    Boost wallet transfers fall under the same account-activity rules. The current limits and processing conditions are shown inside your wallet section after login.

  • Bank Transfer

    Bank Transfer transactions are recorded in your account history. Any discrepancy should be raised with support within the timeframe stated on the transaction confirmation screen.

  • Region Eligibility

    Access is available where local law permits. If your jurisdiction restricts online gaming activity, these terms do not override that restriction and you remain responsible for complying with local rules.

WHAT IS COVERED

Where This Policy Applies and Where It Stops

These terms cover what happens inside your soda69 account — how you log in, how transactions are processed, and how content in the lobby is made available to you. They do not extend to services or websites that are not operated by us. When you follow a link away from soda69, the third party's own terms govern from that point forward. Understanding the boundary helps you know exactly who is responsible for what.

  • Account Access

    Login activity, session management, and account settings are all governed by these terms. Any access attempt that falls outside normal use — such as sharing credentials — may result in account review.

  • Transactions

    Payments made via FPX, Boost, or Bank Transfer are covered. The specific conditions for each method, including any applicable limits, are shown in your account at the point of transaction.

  • Site Content

    Game titles available in the lobby — including those from Microgaming, Habanero, Pragmatic Play, and CQ9 — are provided subject to these terms. Availability may vary by region and is subject to change.

  • Third-Party Services

    Payment processors, e-wallet providers, and any external links are not operated by us. Their own terms and privacy policies apply once you leave or interact with those services directly.

YOUR ACCOUNT RIGHTS

Actions Available to You Under These Terms

These terms are not just obligations — they also set out what you can do. Your account dashboard gives you direct access to your transaction history, current wallet balance, and the record of activity tied to your login. If something in your account looks wrong, you have the right to raise it. Use the support contact paths to submit a query, and include the relevant transaction reference or date so the team can locate the record quickly. You can also request a correction to your account details — name, contact information, or linked payment method — through the account settings section. Changes to sensitive fields may require identity verification steps shown on screen at the time. If you decide to close your account, that request can be submitted via support; the process and any conditions that apply are confirmed during the request.

  • Review Your Records

    Your full transaction history is in your account dashboard after login. Each entry shows the method used — FPX, Boost, or Bank Transfer — along with the date, amount, and status.

  • Correct Account Details

    Account information can be updated through the settings section. Fields that affect payment or identity may require verification steps shown on the correction screen.

  • Raise a Query

    Any concern about a transaction or account decision can be directed to support. Include the transaction ID or session date so the team can locate the relevant record without delay.

  • Request Account Closure

    Closure requests are handled through our support channel. The steps and any applicable conditions are confirmed when you submit the request — nothing is actioned without your explicit confirmation.

REACH OUR TEAM

How to Contact Us About These Terms

If any part of these terms raises a question, the fastest path is through our live chat — available directly from the account page on your phone. For written queries or anything that needs a paper trail, email works well. All contact routes are listed inside your account under the support section.

  • Live Chat

    Open the chat icon from any page inside your account. This is the quickest route for questions about a specific transaction or account condition.

  • Email Support

    Send a written query via the email address listed in your account support section. Include your account reference and a clear description of the matter.

  • Account Help Centre

    The help section inside your account covers common questions about these terms, payment conditions, and account access. Check there first for quick answers.

DATA AND SECURITY

How We Handle Your Account and Data

Your account information is stored securely and used only for the purposes described in these terms and our privacy policy. We apply standard security practices to protect login credentials and transaction data. Cookies are used to maintain your session state and improve how the platform loads on your device — you can manage cookie preferences through your browser settings. Data retention follows the periods required by applicable rules in supported regions; after that period, records are deleted or anonymised. If you want to know what data is held on your account, or request that specific records be removed, contact support with your account reference.

  • Data Handling

    Account data is processed only for legitimate operational purposes — account management, transaction processing, and support. It is not sold or shared with unrelated third parties.

  • Cookies and Session

    Cookies keep your session active across the lobby, wallet, and history pages. Managing or clearing cookies through your browser may affect how your session persists on mobile.

  • Account Security

    Keep your login credentials private. If you suspect unauthorised access, contact support immediately — the team can assist with securing the account and reviewing recent activity.

  • Requesting Changes

    Data correction or deletion requests can be submitted through live chat or email. Provide your account reference and describe what you need changed; the team confirms before acting.

COMMON QUESTIONS

Frequently Asked Questions About These Terms

The questions below cover what visitors ask most often about how these terms work in practice — from account access to data rights and payment conditions.

Do these terms apply to all payment methods, including FPX and Boost?

Yes. All transactions processed through your soda69 account — whether via FPX, Boost, or Bank Transfer — are governed by these terms. The specific limits and conditions for each method are shown inside your account at the point of transaction.

What happens if the terms are updated after I open my account?

When terms are updated, the new version is published on this page. Continuing to use your account after an update counts as acceptance of the revised terms. We recommend checking this page periodically so no change catches you off guard.

Can I access the platform if online gaming is restricted in my area?

Access depends on what local law permits in your region. These terms do not override local restrictions. If gaming activity is limited or prohibited where you are located, you remain responsible for complying with those rules.

How do I find out what personal data is held on my account?

Contact our support team via live chat or email with your account reference. The team can confirm what data is held and walk you through the process for requesting a correction or deletion where applicable.

What should I do if I spot a transaction in my history that looks wrong?

Open your account dashboard to locate the transaction, note the reference number and date, then contact support directly. Including that reference in your message helps the team find and review the record without delay.

How do I close my account if I want to stop using soda69?

Closure requests are handled through the support channel — live chat or email both work. The team confirms the steps and any applicable conditions before acting. Nothing is closed without your explicit confirmation during the process.