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These are the legal terms that govern how soda69 operates your account — covering what you can expect from us, what we ask of you, and how disputes or questions are handled. Access and eligibility depend on local law and are available where local law permits.
When you open an account on soda69, you enter into an agreement with the platform under the terms set out here. These terms define the scope of your account access, how your personal information is held, and the conditions under which transactions — including those made via FPX, Boost, or Bank Transfer — are processed and recorded. We do not alter these terms without notice; any material change will be communicated through your registered account channel before it takes effect. Your continued use of the platform after a notified change means you have accepted the updated terms. If a specific clause conflicts with applicable local law in Malaysia, that clause is read down to the minimum extent necessary to comply — the rest of the terms remain in force. We hold no control over whether access to online gaming platforms is permitted in your specific region. You are responsible for confirming that your use of soda69 is lawful where you are located. If you have a question about a specific clause, raise it with our support team through the contact paths shown below.
FPX transactions are subject to your bank's own processing terms in addition to ours.
Boost wallet transfers are recorded against your soda69 account at the time the transaction is confirmed.
Bank Transfer deposits are matched to your account once clearance is received from the sending institution.
All account balances and transaction records are displayed in the currency configured for your account region.
Our legal terms are specific about what they cover and what they do not. Understanding the boundary helps you know where to direct a question and what protections apply to your account activity on soda69.
Login credentials, session management, and account recovery steps are fully governed by these terms. We set the rules for how access is granted, suspended, or restored, and those rules apply each time you sign in.
Deposits and withdrawals processed through FPX, Boost, or Bank Transfer fall under our transaction terms. The final record of any transfer is the figure confirmed in your account history, not an estimate.
Game titles from Microgaming, Habanero, Pragmatic Play, and CQ9 are made available under licence agreements we hold with those studios. We do not extend those licence rights to you beyond your personal, non-commercial use of the lobby.
Payment processors, device operating systems, and network providers operate under their own separate terms. We are not liable for delays or errors that originate outside our platform — check your FPX bank or Boost app history if a discrepancy appears on the payment side.
Your account on soda69 carries a set of concrete actions you can take at any time. Transaction records from FPX, Boost, and Bank Transfer deposits are accessible inside your account history — no need to contact support for a routine check. If a displayed detail looks wrong, the correction path starts by logging in, navigating to account settings, and reviewing the relevant field. For anything that cannot be resolved through the account interface directly, our support team handles formal queries. We log every request and respond through the same channel you used to reach us. We do not delete account records on request where we are required by law to retain them, but we keep that retention to the minimum period the applicable rules require.
Open the transaction history tab after login to see a dated list of all deposits and withdrawals, including the payment method used.
Personal details shown in your account profile can be updated through the settings page. Follow the fields and verification steps shown there.
For policy questions you cannot resolve through the account interface, submit a written query via the support contact paths listed on this page.
If you believe a transaction or account action was processed in error, contact us with the reference number shown in your account history.
Policy questions and account concerns can be directed to us through the channels below. Keep your account reference number on hand when you make contact — it speeds up the process significantly.
Open the chat widget from any page while logged in. Live chat is the fastest route for account and transaction questions.
Send a written query to our support address for formal policy matters. Include your account ID and the specific clause or transaction in question.
The Help Centre in your account dashboard holds answers to common policy, payment, and access questions — check there first before raising a ticket.
Our account security practices and data-handling approach are part of how we operate the platform day to day. We do not sell account data to third parties. Cookie usage is limited to session management and preference retention — nothing beyond what keeps your account working across devices.
Account information, transaction records, and device session data are stored to operate your account. We keep this data for the minimum period required by law, after which it is deleted or anonymised.
We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can review and clear these through your browser settings at any time.
Your login credentials are encrypted in transit. If you suspect unauthorised access, use the account settings page to change your password and contact support with your session reference.
To request a correction to your personal data or to ask how your records are held, reach the support team via the channels on this page. Requests are logged and responded to in writing.
These are the questions we see most often about our legal terms, account rights, and data practices on soda69.
Access to soda69 and the applicability of these terms depend on local law and are available where local law permits. If you are accessing the platform from Malaysia, you are responsible for confirming that your use is lawful in your specific location before proceeding.
Yes. Open the transaction history section after login to view a dated list of every deposit and withdrawal, including the payment method used. If a figure looks different from what your bank shows, contact support with both reference numbers.
Log in, head to account settings, and update the relevant field directly. The page shows the verification steps required for each type of change. If a field cannot be edited there, raise a request through live chat or email support.
We keep account information, session records, and transaction history for the minimum period required under applicable rules. We do not sell this data to third parties. Once the retention period ends, records are deleted or anonymised.
You can submit a deletion request through our support team. Where local law requires us to retain certain records — for example, transaction history — we keep only what is required and no more. Contact us in writing with your account ID to start the process.
Any clause that cannot be read consistently with applicable local law is read down to the minimum extent needed to comply. The remainder of the terms stay in force. If you have a question about a specific clause, contact our support team with the details.